Privacy Policy

1. Information We Collect

We collect information you provide, information generated through use of the service and limited technical information needed to operate, secure, monitor and improve SilkNexa. The information collected depends on the features you use.

2. Account Information

Account information may include your username, email address, authentication information, account settings, support communications and records associated with account status. Passwords are handled in protected form rather than stored as readable text.

3. Usage Information

We may collect model selections, token or unit counts, timestamps, request status, latency, credit consumption and other usage records required to provide and bill the service. We may also collect diagnostic information about errors and service performance.

4. API Usage Metadata

SilkNexa may process model identifiers, timestamps, token usage, request status, latency, provider routing metadata, API key identifiers and other records needed to operate, secure, monitor and bill the service.

5. API Request and Response Content

API request and response content may be processed and, where necessary for service operation, security, abuse prevention, troubleshooting, usage analysis, or product improvement, may be retained in restricted internal logs. Access to such data is intended to be limited to authorized operational purposes.

API request and response content is retained in these restricted internal logs for up to 30 days, after which it is deleted or aggregated and de-identified. Longer retention applies only where required by law, for security investigations (including fraud and abuse prevention), or to resolve billing and refund disputes. Aggregate usage metadata, such as token counts, model identifiers and timestamps, may be retained for as long as your account is active and for a reasonable period afterward to maintain billing, security and compliance records.

6. Billing and Transaction Information

We may process credit purchases, account balances and transaction records. Payment card information is processed by the applicable payment provider and is not stored by SilkNexa.

7. Cookies and Similar Technologies

We may use cookies, local storage and similar technologies for sign-in, security, language preferences, session continuity and essential service functions. Additional analytics or preference technologies, if introduced, may be described through updated notices or controls.

8. How We Use Information

We use information to:

• provide, authenticate, route and bill API requests;
• maintain accounts, credits and usage records;
• protect users, providers and infrastructure from fraud and abuse;
• diagnose incidents and improve reliability;
• respond to support requests and service communications; and
• comply with applicable legal obligations.

9. Service Providers

We may share necessary information with hosting, security, communications, analytics, payment and professional service providers acting on our behalf. These providers receive information only for the functions they perform and are subject to their applicable contractual and legal obligations.

10. Third-Party AI Providers

Requests and related data may be sent to the third-party AI provider selected for processing. Those providers operate their own services and may process data under their own terms and privacy policies. SilkNexa is an independent service and does not control every provider practice.

11. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain security and billing records, resolve disputes and meet legal obligations. Unless a longer period is stated elsewhere in this Policy, the retention periods below apply by data type.

• Account and contact information: retained while your account is active and for up to 24 months after closure, unless a longer period is required by law.
• API request and response content: retained in restricted internal logs for up to 30 days, then deleted or aggregated and de-identified.
• Usage metadata (token counts, model identifiers, timestamps, request status): retained while your account is active and for up to 24 months afterward for billing, security and compliance records.
• Billing and transaction records: retained for the period required by applicable tax, accounting and payment-provider rules.

We may retain limited records after account closure where required for these purposes, and we delete or de-identify information when it is no longer needed.

12. Data Security

We use reasonable technical and organizational measures designed to protect service data. No system can guarantee absolute security. Protect your API keys and promptly report suspected compromise.

13. International Data Processing

SilkNexa, its service providers and third-party model providers may process information in countries other than where you live. Those countries may have different data protection laws. Where required, appropriate safeguards may be used for international transfers.

14. User Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection or portability of certain personal information, and to withdraw consent where processing relies on consent. Rights may be subject to legal exceptions. Contact us to submit a request; we may need to verify your identity.

15. Children’s Privacy

SilkNexa is intended for developers and businesses and is not directed to children. You must meet the minimum age required to consent to online services in your jurisdiction. If we learn that personal information was collected from a child contrary to applicable law, we will take appropriate steps.

16. Changes to this Policy

We may update this Policy as the service, providers or legal requirements change. We will update the date above and provide additional notice when required by law.

17. Contact

Privacy questions and rights requests may be sent to [email protected].