LEGAL
Refund Policy
Last updated: October 2026
SilkNexa provides digital, usage-based API access. This Policy explains how we review requests involving unused credits, consumed usage, duplicate payments and billing errors.
Consumed API usage is generally non-refundable. Duplicate charges and verified billing errors may be eligible for correction or refund.
This translation is provided for convenience. If there is any inconsistency between this translation and the English version, the English version controls.
1. Unused Credits
Unused credits may be refunded on request within 14 days of purchase, provided the credits have not been consumed or transferred and the account is in good standing. Requests must be sent from the email address registered to the account. Bonus, promotional or complimentary credits have no cash value and are not refundable. These terms do not limit any refund rights that cannot be waived under applicable law.
2. Consumed API Usage
Credits already consumed by completed API usage are generally not refundable because the underlying model usage has already been incurred.
3. Technical Failures and Billing Errors
If a verified SilkNexa technical failure causes an incorrect deduction or a request is charged contrary to the displayed rate, we may restore credits, correct the account balance or approve a refund as appropriate. Provider latency, output quality or an unsatisfactory model response alone does not establish a billing error.
4. Duplicate Payments
If you believe you were charged incorrectly or charged more than once for the same purchase, contact [email protected] for review.
5. Fraud, Misuse and Restricted Accounts
We may deny or delay refund requests associated with suspected fraud, chargeback abuse, unlawful activity, policy violations or compromised payment instruments while we investigate or comply with provider and legal requirements. This does not limit rights that cannot be waived under applicable law.
6. How to Request a Refund
Email [email protected] from the address associated with your account. Include your account identifier, transaction reference, purchase date, amount and a concise explanation. Do not include passwords, API keys or full payment card numbers.
7. Review and Processing
We may request information reasonably needed to confirm the account, payment and usage history. If a material technical issue prevents purchased credits from being delivered or used as intended, contact support so the issue can be investigated.
8. Contact
For billing questions or refund requests, contact [email protected].